by Marc Lopez, RA |
Featured in Building Operating Management: FacilitiesNet |

User experience — patient and staff experience — is an increasingly critical factor in the healthcare industry, especially as hospital consumerism and comparison become firmly rooted in the market. A focus on user experience allows hospitals to evaluate their delivery of care methodology and implement positive change where indicated “self-improvement” measures are essential to a hospital’s longevity and stake in market share. User experience in a healthcare facility is frequently judged by more than the quality of medical care by both patients and staff. For the complete article: Click here.